Privacy policy

When our customers use our website, we may obtain information about them and their devices. We are committed to respecting and protecting their personal information. Our Privacy Policy provides transparency about our privacy practices and principles in a format to read and understand. Our policy states:

SCOPE OF THIS POLICY

These privacy policies detail the treatment of data provided or collected by the websites on which these privacy policies appear. They also describe the processing of customer data transmitted to us or that we collect offline. Through our physical presence, such as stores, we apply these rules to comply with applicable laws in the countries in which we operate. Please keep in mind that data you transmit to us through a third-party website or platform may be separately collected by that website or platform. The data we collect is governed by this Privacy Policy, and the data collected by a third-party website or platform is governed by that website's privacy policy. Please keep in mind that our sites may contain links to other sites that are not owned or controlled by us, and we do not accept any responsibility for the privacy policies these sites apply. We invite you to be vigilant when you leave our sites and to read the privacy policies in force on other sites likely to collect your data.

Types of Information We Collect

We collect two basic types of data: personal data (as defined in this policy) and anonymous data (as defined in this policy). We may use this personal and anonymous data to create a third type of data: aggregate data (also defined in this policy). We collect in particular:

registration data you provide when you create an account, enter a promotional code, or share your profile on a third-party site or platform with your registration accounts, such as your first and last name, country of residence, gender, date of birth, e-mail address, username, and password;

transaction data you provide when you request information, contact Customer Service, or purchase, return, or exchange one of our products or services, such as your mailing address, phone number, and payment information;

data you share via public forums, our sites such as your public messages;

data that you send by direct message or to a group using our messaging, chat, publishing system, or other similar functionality, in which case the law allows us to collect this information;

data we obtain from a third party, such as a site or platform host, about the use of our sites on third-party platforms or devices;

geolocation data, in particular the precise or approximate location provided by a telephone or any other device interacting with one of our sites or physical properties (in particular via beacon technologies), or associated with your IP address, or any other identifier of device or online, which we are permitted by law to process;

activity data regarding your use, and the use by anyone else with whom you share your account (for example, by creating profiles in your zag store EU or zago store US account), of our sites, such as content you view and post, how often you use our services, and your preferences;

Technical, Usage, Viewing and Device Data, when you visit our sites, on third-party sites or platforms, open emails we send to you, or connect to our wireless Internet wire and other similar technologies, including your browser or device type, unique device identifier, and IP address;

images or videos taken by our cameras or our readers in or around our physical establishments

geolocation data, in particular the precise or approximate location provided by a telephone or any other device interacting with one of our sites or physical properties (in particular via beacon technologies), or associated with your IP address, or any other identifier of device or online, which we are permitted by law to process;

activity data regarding your use, and the use by anyone else with whom you share your account (for example, by creating profiles in your zag store EU or zago store US account), of our sites, such as content you view and post, how often you use our services, and your preferences;

Technical, Usage, Viewing and Device Data, when you visit our sites, on third-party sites or platforms, open emails we send to you, or connect to our wireless Internet wire and other similar technologies, including your browser or device type, unique device identifier, and IP address;

images or videos taken by our cameras or our readers in or around our physical establishments

USE OF YOUR DATA BY Zag Store

We know that more data protection needs to be ensured. The entity within the Zag Group responsible for processing your data is also responsible for using it for the purposes described in these rules. Other entities within the zag group of companies may have access to your data when performing operations for the controller (as a processor of personal data) and, unless prohibited by law, on their behalf (as a controller) for the purposes set out in these rules. Subject to applicable law and the preferences and settings provided to you, we may use data collected from you or through devices linked to you to:

provide you with experiences, products, and services that you have requested, viewed, booked, or purchased;

communicate with you regarding your account or transactions with us and send you information or solicit your feedback about features of our sites or changes to our policies;

send you offers and promotions regarding our products and services

personalize content and experiences;

to provide you with targeted advertisements based on your activity on our sites and third-party sites (to learn more about how we use your data for personalization and tracking purposes, please see “Tracking technologies and online advertisements” );

manage, understand, optimize, develop or improve our sites, products, services, and operations, in particular using customer satisfaction questionnaires and analytical tools;

detect and prevent activities that may violate our rules, compromise security, be fraudulent or illegal;

Notify you of product recalls or safety issues.

DATA PROTECTION, INTEGRITY, AND RETENTION

We attach extreme importance to the protection, integrity, and confidentiality of your data. We have implemented physical, administrative, and technical security measures designed to protect customer data from unauthorized access, disclosure, use, and modification. We regularly review our security procedures to incorporate new methods and technologies as appropriate. Please be aware that despite our best efforts, no security measure is perfect or infallible. We will retain your Data for as long as necessary for the purposes described in this Privacy Policy unless a longer retention period is required or permitted by law.

GLOBAL DATA TRANSFER, STORAGE, AND PROCESSING

We operate globally and may transfer your Personal Data to Zag Group entities or third parties in various locations around the world for the purposes described in this Privacy Policy. Wherever we transfer, store and process your data, we will take reasonable steps to keep it confidential. These steps may include establishing standard contractual clauses where legally acceptable, obtaining your consent, or lawfully transferring personal data.

CHANGES TO THIS PRIVACY POLICY

We may modify this Privacy Policy from time to time to reflect new technologies, industry practices, regulatory requirements, or for other reasons. If these changes are material in nature, you will be notified and, where required by applicable law, we will seek your consent. You may be notified by email of the last email address you provided to us, by posting the change on our website or app, or by any other means consistent with applicable law.

EU DATA RIGHTS

How we use your data and your EU rights:

When you visit our website, make a purchase, or register, your data is used primarily to provide you with the zag products and services that you request. They may also be used to comply with legal obligations to which we are subject or for our legitimate interests, such as personalizing your experience, developing and improving our Services, or detecting illegal activities. With your prior authorization, they may also be used to send you offers and promotions.

You have several rights, including the right to request access to, modify or delete your data, or change your marketing preferences (including withdrawing your consent at any time) by contacting our customer service.

CHILDREN'S PRIVACY

We recognize the need for greater privacy protection concerning the information we may collect about children through our websites. Many features of our websites are age-restricted so children cannot use them, and we do not knowingly collect data from children in connection with these features. When we collect personal data from children, we take their privacy a step further, including:

limit the personal data we collect about children to the minimum necessary to participate in online activities and provide parents with access to the personal data we collect about their children and the ability to request that that data be changed or deleted.

Privacy policy

We collect two basic types of data: personal data (as defined in this policy) and anonymous data (as defined in this policy). We may use this personal and anonymous data to create a third type of data: aggregate data (also defined in this policy). We collect in particular:

registration data you provide when you create an account, enter a promotional code, or share your profile on a third-party site or platform with your registration accounts, such as your first and last name, country of residence, gender, date of birth, e-mail address, username, and password;

transaction data you provide when you request information, contact Customer Service, or purchase, return, or exchange one of our products or services, such as your mailing address, phone number, and payment information;

data you share via public forums, our sites such as your public messages;

data that you send by direct message or to a group using our messaging, chat, publishing system, or other similar functionality, in which case the law allows us to collect this information;

data we obtain from a third party, such as a site or platform host, about the use of our sites on third-party platforms or devices;

activity data regarding your use, and the use by anyone else with whom you share your account (for example, by creating profiles in your zag store EU or zago store US account), of our sites, such as content you view and post, how often you use our services, and your preferences;

Technical, Usage, Viewing and Device Data, when you visit our sites, on third-party sites or platforms, open emails we send to you, or connect to our wireless Internet wire and other similar technologies, including your browser or device type, unique device identifier, and IP address;

images or videos taken by our cameras or our readers in or around our physical establishments

activity data regarding your use, and the use by anyone else with whom you share your account (for example, by creating profiles in your zag store EU or zago store US account), of our sites, such as content you view and post, how often you use our services, and your preferences;

Technical, Usage, Viewing and Device Data, when you visit our sites, on third-party sites or platforms, open emails we send to you, or connect to our wireless Internet wire and other similar technologies, including your browser or device type, unique device identifier, and IP address;

images or videos taken by our cameras or our readers in or around our physical establishments

provide you with experiences, products, and services that you have requested, viewed, booked, or purchased;

communicate with you regarding your account or transactions with us and send you information or solicit your feedback about features of our sites or changes to our policies;

send you offers and promotions regarding our products and services

personalize content and experiences;

to provide you with targeted advertisements based on your activity on our sites and third-party sites (to learn more about how we use your data for personalization and tracking purposes, please see “Tracking technologies and online advertisements” );

manage, understand, optimize, develop or improve our sites, products, services, and operations, in particular using customer satisfaction questionnaires and analytical tools;

detect and prevent activities that may violate our rules, compromise security, be fraudulent or illegal;

Notify you of product recalls or safety issues.

How we use your data and your EU rights:

You have several rights, including the right to request access to, modify or delete your data, or change your marketing preferences (including withdrawing your consent at any time) by contacting our customer service.

limit the personal data we collect about children to the minimum necessary to participate in online activities and provide parents with access to the personal data we collect about their children and the ability to request that that data be changed or deleted.

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